uoel Privacy Policy
— Your Data, Handled with Care

1 Who We Are

uoel is an online sports betting and live casino platform built specifically for users in Pakistan. The platform is accessible via the website at uoel.pro and through the uoel mobile app for Android and iOS. For the purposes of this Privacy Policy, "uoel", "we", "us" and "our" refer to the platform operator.

This Privacy Policy applies to all personal data processed in connection with your use of the uoel platform — whether you're browsing without an account, going through registration, depositing in PKR, placing bets on cricket or PSL, playing live casino games, or accessing the VIP programme.

2 Data We Collect

The personal data we collect falls into three broad categories: information you provide directly, information generated through your use of the platform, and information collected automatically by your device or browser.

Information you provide directly:

• Full name, date of birth and contact details (email address and mobile number) provided during registration.
• Identity verification documents — such as a CNIC — submitted when requested as part of the account verification process.
• Payment information, including the mobile wallet number or bank account details used for PKR deposits and withdrawals via JazzCash, Easypaisa, Raast or Bank Transfer.
• Communication records, including messages sent to our customer support team through in-app live chat or email.

Information generated through platform use:

• Betting history — the bets you place, markets selected, stake amounts and settlement outcomes.
• Deposit and withdrawal transaction records in PKR.
• Bonus and promotion activity, including which offers you've claimed and your wagering progress.
• VIP points balance, tier status and cashback history.
• Login timestamps and session activity data.

Automatically collected technical data:

• IP address and approximate location data (country/city level).
• Device type, operating system version and browser information collected when you access the platform.
• Cookie data and similar tracking technologies as described in Section 6 of this policy.
• App version number if you are using the uoel mobile app.

3 How We Use Your Data

uoel uses your personal data for specific, clearly defined purposes. We do not use your data for anything beyond what is set out below.

We may also use your data to send you information about promotions, bonuses and new features on uoel. You can opt out of marketing communications at any time through your account settings or by contacting support.

4 Legal Basis for Processing

uoel processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing your registration details, payment information and betting activity is necessary to provide the platform services you have signed up for.
• Legitimate interests: We process technical data such as IP address and device information to protect the security of the platform and prevent fraudulent activity. This processing is in the legitimate interests of both uoel and its users.
• Legal obligation: In some cases, we are required to process and retain data to comply with applicable anti-money laundering and financial compliance obligations.
• Consent: Where we send optional marketing communications or use non-essential cookies, we do so on the basis of your consent. You can withdraw consent at any time.

5 Data Sharing

uoel does not sell, rent or trade your personal data. We share your data with third parties only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment processors: When you deposit or withdraw via JazzCash, Easypaisa, Raast or Bank Transfer, the relevant payment provider receives the transaction details necessary to process the payment. These providers operate under their own privacy and security standards.
• Identity verification providers: If you are required to complete KYC verification, your identity documents may be shared with a third-party verification service solely for the purpose of confirming your identity.
• Live casino game studios: Our live casino games are streamed by third-party game studios. These providers may receive technical session data to deliver the game, but do not receive your full account profile or financial records.
• Fraud prevention and security: We may share data with fraud prevention services and security partners where we have reasonable grounds to suspect fraudulent activity or a security threat.
• Legal and compliance: We will disclose data to law enforcement, regulatory authorities or other authorised parties if we are required to do so by a valid legal obligation or official request.

6 Cookies and Tracking Technologies

uoel uses cookies and similar technologies on the website and app to make the platform work correctly and to understand how users interact with it. Here is a plain explanation of the main types of cookies we use.

• Essential cookies: These are required for the platform to function. They keep you logged in during a session and allow core features like the bet slip and cashier to work. These cannot be disabled without breaking the platform.
• Analytics cookies: We use aggregated, anonymised analytics data to understand which pages are visited most, where users encounter issues and how the app is being used on different devices. This helps us improve the platform over time.
• Preference cookies: These remember your settings, such as display preferences, so you do not have to reconfigure them every time you log in.
• Security cookies: Short-lived cookies used to detect and prevent security threats such as session hijacking and cross-site request forgery.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using uoel, but it may affect some personalisation features. For the mobile app, tracking can be managed through your device's privacy settings.

7 Data Retention

uoel retains personal data for as long as is necessary for the purposes described in this policy, or as required by applicable compliance obligations. The general retention principles we follow are outlined below.

• Account data (name, contact details, login records) is retained for the duration of your active account and for a standard period after account closure to meet compliance obligations.
• Transaction records for PKR deposits and withdrawals are retained for a minimum period as required for financial record-keeping.
• Identity verification documents submitted for KYC are retained for the period required under applicable anti-money laundering obligations.
• Customer support communications are retained for a reasonable period to allow follow-up on unresolved issues and to maintain a support history.
• Anonymised and aggregated analytics data may be retained indefinitely as it cannot be linked to any individual user.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.

8 Your Data Rights

As a uoel user, you have a number of rights regarding your personal data. These rights can be exercised by contacting our support team through in-app live chat or via the support email address shown in the footer of this page.

9 Security Measures

uoel takes the security of your personal data seriously. We have implemented a range of technical and organisational security measures to protect your information against unauthorised access, loss, misuse or disclosure.

• All data transmitted between your device and uoel's servers is encrypted using TLS (Transport Layer Security).
• User passwords are stored in hashed form and are never stored or transmitted in plain text. uoel staff cannot view your password.
• Access to personal data within uoel is restricted to authorised personnel who require it to perform their job function.
• Payment data for JazzCash, Easypaisa, Raast and bank transfers is processed through PCI-DSS compliant payment gateways. Full card or wallet credentials are not stored on uoel's own servers.
• We conduct regular internal reviews of our data handling practices and security controls.
• In the event of a data breach that could affect your rights, we will notify affected users in a timely manner in accordance with our incident response procedures.

10 Minors

uoel is strictly an adult platform intended only for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a user under 18 has registered an account or provided us with personal data, we will close the account and delete the associated data as promptly as possible.

If you believe that a minor has registered an account on uoel, please contact our support team immediately through in-app live chat so we can investigate and take action.

11 Updates to This Policy

uoel may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable legal requirements, or improvements to our data practices. When we make material changes, we will notify registered users via email or an in-app notification.

The updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of the platform after an updated policy has been posted constitutes your acceptance of the revised terms.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise one of your data rights, or have a concern about how we have handled your personal information, please get in touch with the uoel support team.

• In-app live chat — available 24 hours a day, 7 days a week from the main menu of the uoel website or app.
• Email — the support address is shown in the footer of this page.